Harmony and Hope HCA (“we,” “us,” or “our”) is committed to providing quality services and resolving any complaints promptly and fairly. This Complaints Policy outlines the process for filing a complaint and how we will address it.
How to File a Complaint
You can file a complaint with us in the following ways:
Email: Submit your complaint by email to info@harmonyandhopehca.com
Phone: Call us at 1-888-215-HHH2 (4442) to speak with a representative who can take your complaint.
Mail: Send your complaint by mail to:
Harmony and Hope HCA
Attn: Complaints Department
Drexel Hill, PA 19026
What to Include in Your Complaint
Please include the following information in your complaint:
- Your name and contact information (phone number and/or email address)
- A clear description of your complaint
- The date(s) of the incident(s) you are complaining about
- The names of any staff members involved (if known)
- Any desired resolution
Complaint Process
- We will acknowledge receipt of your complaint within two business days.
- We will investigate your complaint thoroughly and fairly.
- We will aim to resolve your complaint within 15 business days, but this timeframe may vary depending on the complexity of the issue.
- We will keep you informed of the progress of your complaint and the outcome of our investigation.
- We will provide you with a written response outlining the steps we have taken to address your complaint.
Confidentiality
We will treat your complaint with confidentiality.
If You Are Not Satisfied
If you are not satisfied with the outcome of our investigation, you may have the right to pursue other avenues for complaint resolution, such as contacting a relevant regulatory body.
Commitment to Improvement
We value your feedback and use it to improve our services. We will review complaints regularly to identify areas for improvement.
Contact Us
If you have any questions about this Complaints Policy or wish to file a complaint, please contact us by email at info@harmonyandhopehca.com or by phone at 1-888-215-HHH2 (4442).
